If you have a website, a problem might always emerge and it does not automatically need to be connected to the hosting service. For example, something can go wrong when you update a web application or some vital data might be modified or deleted unintentionally. No matter what the nature of the problem may be, you will have to get in touch with the respective client support staff and ask them to restore a backup or to assist you in solving the problem that you’re confronting. How quickly they’ll do that will determine the amount of time that your sites will be unavailable. For given sites like community websites or online shops, a regular unavailability often means losing clients and cash. With that said, it is of prime importance that you use the services of a hosting company that offers not only a very good client support service, but also a timely one.