A live chat is a real-time method of communication between a website hosting company's support crew and its customers. It is a very efficient method to receive some info about the website hosting services or have some problem resolved because you are talking to a live representative. The advantages of using a real-time chat service rather than calling or opening a support ticket are the low possibility of errors when you exchange info such as usernames or domain names, the more rapid response time because the communication is real-time and the fact that you do not have to stay on the chat constantly - you're able to do something different while the representative examines the issue in question. What's more, you can become a part of a live chat room from any computer that's connected to the world wide web, avoiding the telephone costs that you will need to pay when you're calling to another country.