A ticketing system is the most widely used channel of communication that hosting providers offer to their clients. It’s most often part of the billing account and is the easiest way to tackle a problem that takes a certain period of time to investigate or that has to be forwarded to a sysadmin. In this way, all replies given by either side will be kept in one and the same place in case somebody else wants to work on the given issue and the info already exchanged in the ticket will be accessible to all parties. The negative aspect of using a ticketing system with most web hosting platforms is that it is not included in the hosting Control Panel, which implies that you’ll need to sign in and out of no less than 2 accounts to complete some operation or to touch base with the hosting company’s customer service team. If you would like to administer a couple of domains and each one is hosted in its very own account, you will need to use even more accounts at the same time. On top of that, it can take significant time for the hosting provider to process your ticket request.