Client Support Channels
A One–Hour Support Ticket Response Time Guarantee
We offer a 60 min response guarantee for each ticket or email that you send to the customer care staff. We’ll swiftly respond to all the standard queries and forward right away the matter to our server administrators if further assistance is required. If you make use of our Managed Servers package, we will complete any of the included server management services at a time that has been discussed with you earlier.
A First–Class Help Desk Service
Should you need any assistance working with our Web Site Control Panel or with any of the apps that we’ve pre–installed on the dedicated server on your behalf, don’t hesitate to contact the tech support team at any time through the ticketing system. Moreover, if you require help managing your dedicated server, you can order our Managed Servers package, which includes Operating System updates on a weekly basis, problem troubleshooting and software installation procedures, server monitoring and restarting services, data backup storage space, etc.
An Intuitive Help Section
We have equipped our Web Site Control Panel with an exhaustive knowledge base, which offers extensive explanations of all its features and functionalities. Additionally, we have made exhaustive video tutorials that will further instruct you how to carry out a particular operation or resolve a regularly experienced problem. The instructional articles and the video tutorials are easily reachable from every Web Site Control Panel section via the Help and Videos buttons situated in the upper right corner.