A 99.9% Server Uptime
We have built our hosting system using dependable hardware components and heavily modified software. Our administrators have installed a customized version of Security–Enhanced Linux on each of our hosting servers to ensure optimal protection and dependability. We’ve set up a number of denial–of–service protection mechanisms combined with highly efficient firewalls to make sure our internal network is invincible and safe.
All our hosting plans include a 99.9% server uptime guarantee. And regardless of which datacenter you choose, the guarantee stays unchanged.
A 99.9% Network Uptime
Aside from our cloud hosting platform, we’ve also set up our own internal network in each one of our datacenters. Everything is based on top–class hardware parts made by Juniper. Moreover, on each and every router, we have put a firewall with an elaborate set of rules in an attempt to sieve all dubious requests.
In this way, in all our data centers – in our datacenter in US, in our datacenter in UK, in our datacenter in FI, in our datacenter in Eastern Europe as well as in our datacenter in AU, you will take advantage of a 99.9% network uptime guarantee. And this guarantee is available with all web hosting plans in each and every datacenter.
A 30–Day Money–Back Guarantee
We offer a 30–day money–back guarantee with all our cloud hosting plans. If you’re not very pleased with our hosting services, or if you think that they are insufficient, or if you decide that you should have a VPS servers rather than a cloud hosting package – you will receive your money back, no questions asked.
All domain name registrations are non–refundable, but you’ll continue to maintain total control of your domains even if you terminate your web hosting account with us.
24/7 Technical Support
When you manage a web hosting firm, your support engineers are of foremost importance. This is the reason why we have conscientiously hand–picked a highly competent team of technical support engineers, each with lots of years of training behind his back. Thanks to them, we offer 24x7 support with all our web hosting plans.
And not only that, we offer a 1–hour response time guarantee. All queries are answered within 1 hour and our average ticket response time is just 20 minutes!